2021 Vendor and Product Assessment

Avaya named a top five CCaaS provider and classified as an Innovative Vendor and a Value Index Leader in the Capability category

This in-depth research identifies the companies that deliver the highest value based on an overall weighted evaluation and the rating of the vendor for product and customer experience. Download this report to access a comprehensive analysis of CCaaS suppliers. 

The Contact Center in the Cloud Value Index is neither sponsored nor influenced by technology vendors and is conducted solely in pursuit of Ventana Research's mission to provide value to business and IT through advisory services, benchmark assessments and workshops. 

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