Worldwide Communications Platform as a Service 2021 Vendor Assessment

IDC MarketScape

Avaya Recognized as a Major Player in the Worldwide CPaaS Market


In their 2021 CPaaS MarketScape report, IDC named Avaya a Major Player for the first time. In the report, Avaya is recognized for having a comprehensive suite of cloud communication services, where API and SaaS applications are widely available.

Download this report to learn:

  • Why the shift toward remote work and cloud communication in 2020 led to exponential growth in the CPaaS market
  • How the future of business collaboration is now being shaped by interconnected cloud platforms, supporting omni-channel messaging and unified communication solutions
  • How Avaya is competitively positioned in the CPaaS market

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