The Aragon Research Globe™ for Intelligent Contact Centers, 2021

Analyst Report

Avaya named leader for the 3rd consecutive year in The Aragon Research Globe™ for Intelligent Contact Centers


In its 2021 report on Intelligent Contact Centers, Aragon Research reveals how an all-time high demand for cloud contact centers is deeply rooted in the increased need to create a better customer experience. This research shows that Avaya is using automation and intelligence to drive a better experience for both customers and the employees that serve them.

Download the report for an in-depth look at how data and AI power next generation customer experiences.

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