Social Media
Contact Center

+ Text analytics

Social Media Contact Center is a cloud-based solution that allows you to provide high-quality, secure integrated service for customers that contact your company through social media channels—all without the need for additional hardware.

It is a quick implementation solution that provides 24/7 support.
CLASSIC Offer
Ideal for businesses on the road to digital transformation
  • From 10 concurrent agents
  • Unlimited nominal agents
  • BOT Lite for pre-assistance
  • Unlimited BOT Cases
  • 5 digital channel accounts
  • Satisfaction surveys included
  • Predefined KPIs

ADVANCED Offer
Ideal for automating and integrating your business processes
  • CLASSIC Offer +
  • Full BOT for 5,000 cases per month
  • Management module for outbound messages
    (up to 50 thousand sends per month)
  • APIs

ENTERPRISE offer
Tailor-made solutions for large-scale operations. All the potential of the SMCC following the card.
  • Discounts per volume
  • Customized Start-up
  • Customer Success Manager
  • CRM integrations
  • Integration with Inbound/Outbound voice channels via Avaya Workplaces (Call Center Elite or ACCS)

For more information or to schedule a Demo, please fill the form

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