With Avaya OneCloud™ CCaaS, you can deliver an effortless customer experience with a hassle-free, always-on cloud contact center. Empower customers to interact across different voice and digital (web chat, text and email) channels and devices; and engage employees with rich tools and analytics to help maximize performance—all in a simple, flexible cloud experience.

Get the power of skills routing, AI agent augmentation, call and screen recording, and intuitive, browser-based employee and supervisor desktops. Work more effectively with customer self-service options, robust analytics, and real-time monitoring.

Avaya OneCloud™ CCaaS is the tool for creating memorable customer and employee experiences. Can you imagine the Contact Centers of the future? The Nemertes 2020 Report “Rethinking the Contact Center” offers key insights on how to operate a flexible, scalable, intelligent contact center. Specifically, this report addresses:

• Having an architecture that supports the need for flexibility.
• Improving employee performance through the right people, processes and analytics.
• Addressing customer desire for quick answers without speaking to an employee.
• Learning to act on data to maintain a stellar customer experience.