Provide smooth, consistent, and memorable experiences
When you have engaged and empowered employees, you have direct and positive impact on the customer experience.
- You connect all the touch points of the experience, such as voice, email, messaging, chat, social networks and more.
- You connect customers with the best employees based on business rules, internal and external context, and desired business outcomes.
- You get ahead of each interaction by predicting needs and proactively capturing customers and with customer experience intelligence.
- You personalize employee experiences with a modern, customizable workspace that easily incorporates, on a single screen, customer insights from different applications and systems.
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