Customer and employee interactions have significantly and permanently changed, becoming more mobile, virtual and distributed. IT leaders must apply a total experience strategy to drive differentiating digital transformation that creates superior interlinked experiences for customers and employees.
Access this report from Gartner to learn how to create advanced, interlinked experiences for customers and employees.
Gartner, Top Strategic Technology Trends for 2021: Total Experience, Jason Wong, Michael Chiu, Michelle Duerst, Don Scheibenreif, Brent Stewart, Saul Brand,28 December 2020.
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