Aragon Research Globe™ for the Intelligent Contact Center, 2022

Aragon Research

Avaya positioned as a leader in Aragon Research Globe™ for the Intelligent Contact Center, 2022.

Aragon Research releases its fourth Aragon Research Globe™ for intelligent contact centers (ICCs), and for the 4th consecutive year, Avaya is positioned as a leader.

According to Aragon, 40% of ICC providers will offer integrated hybrid workforce optimization, supporting both human and virtual agents, by 2024.

Aragon states that Avaya supports a multi-cloud application ecosystem, where a variety of offerings are provided across Avaya's own portfolio and partner platforms. Avaya has one of the largest contact center install bases, offering private, public, and hybrid cloud.

Want all the details? Download the report by filling out the form.


 


 

Get your copy

Fields marked with * are required.


    • By submitting this form, I agree to my information being processed in the Avaya database for the above mentioned purpose. See our Privacy Statement for more details, or manage your Email Preferences at any time.




What Customers are Saying

Check out Avaya OneCloud CCaaS ratings from independent review site TrustRadius.