Aragon Research Globe™ for the Intelligent Contact Center, 2022

Aragon Research

Avaya positioned as a leader in Aragon Research Globe™ for the Intelligent Contact Center, 2022.

Aragon Research releases its fourth Aragon Research Globe™ for intelligent contact centers (ICCs), and for the 4th consecutive year, Avaya is positioned as a leader.

According to Aragon, 40% of ICC providers will offer integrated hybrid workforce optimization, supporting both human and virtual agents, by 2024.

Aragon states that Avaya supports a multi-cloud application ecosystem, where a variety of offerings are provided across Avaya's own portfolio and partner platforms. Avaya has one of the largest contact center install bases, offering private, public, and hybrid cloud.

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