Social Media Contact Center

Social Media
Contact Center

+ Text analytics

Offer 1
Assisted Experience

From 10 Concurrent Agents.
Simple auto-attendant chatbot with 1 menu of directed options, transfer to agents.
5 or more channels for all agents.
Satisfaction surveys through each channel.

Offer 2
Automated and Assisted Experience

Offer 1 + Directed dialogue Chatbot to answer frequently asked questions and automate more common transactions, transfer to agents.

Offer 3
Automated and Assisted Experience

Offer 2 + single agent desktop for voice and digital channels. Integration with Avaya Aura Call Center Elite/ACCS vía Workspaces + Cloud Customer Journey.
Offer to continue chatting from the IVR, sending an outbound WhatsApp HSM.

Add-on
Text Analytics

Optional and can be an Add-on to any of the 3 Offerts above.
Implementation, training and 2 weeks of consultancy: creation of categories and in-depth contact’s study.

Please fill in the form below to
get more information.

First Name
Last Name
Corporate email
Company
Position
Contact telephone number
Number of agents
Country
Which offer are you interested in?
Do you have any other questions or comments?

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Terms and Condition

From 10 Concurrent Agents.
To get access to 1 or 3 months bonification, customer must pay the implementation services after going live, as well as place a 1 or 3 years subscription order. The subscription will charge from month 2, and in the case of 3 years contract the 2 remaining free months will apply at the end of the contract.
Cancellation cost: 2 months of subscription within the first 6 months (including the bonus month), and free of charge after 6 months (a month’s notice is required). Applicable to SMCC services only.
The 30% discount on implementation off of list price can be combined with other services discounts, but does not apply to Avaya Aura components.
Customer/partner must provide a WhatsApp number using one of the following brokers: Infobip or Wavy.
Channels supported by SMCC: WhatsApp, Telegram, Instagram, Facebook/Messenger, Twitter, YouTube, Google Play, LinkedIn, Mercado Libre, e-mail, web chat and App chat.
Remote Implementation.
24/7 support for all offers.

Social MediaContact Center

+ Text analytics

Please fill in the form below to get more information.

Terms and Condition

Social Media
Contact Center

Please fill in the form below to
get more information.